Frequently Asked Questions (FAQ)

Got a question? We’ve got the answers.
If you can’t find what you’re looking for, feel free to reach out to us directly at admin@imperiumactive.com.au

🛍️ Orders & Products

Q: What size should I order?
A: We offer a detailed size guide on each product page to help you find your perfect fit. Still unsure? Contact us for personalized advice.

Q: How do I care for my Imperium Pieces?
A: To keep your pieces in top condition, we recommend washing them cold, inside out, and air drying. Avoid bleach and high heat.

Q: Will you restock sold-out items?
A: Yes! Popular items are often restocked. Be sure to sign up for restock notifications on the product page or follow us on Instagram for updates.

🚚 Shipping & Delivery

Q: Do you offer international shipping?
A: Yes, we ship worldwide! Shipping fees and delivery times vary based on your location and will be calculated at checkout.

Q: How long will my order take to arrive?
A: Orders are typically processed within 1–3 business days. Delivery times depend on your location and shipping option chosen at checkout.

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can track it through our website or the carrier’s site.

🔁 Returns & Exchanges

Q: What is your return policy?
A: We offer returns/exchanges within 14 days of delivery on unworn items with original packaging in original condition. You can email us at admin@imperiumactive.com.au for this.

Q: Can I exchange for a different size?
A: Absolutely. As long as your item is eligible, you can request a size exchange by contacting our support team.

🌟 Community & Brand

Q: What does “Absolute Power. Absolute You.” mean?
A: It’s our belief that power comes from being fully and unapologetically yourself. Imperium is about unlocking your inner strength - through fitness, mindset, and style.

Q: How can I join #TeamImperium or become a brand ambassador?
A: We’re always looking for passionate individuals to represent the brand. Feel free to message us on our instagram @ImperiumActive or send an email to us at admin@imperiumactive.com.au

Q: Where can I connect with other Imperium athletes?
A: Follow us on Instagram and TikTok @ImperiumActive, or join our mailing list to get invites to exclusive events, drops, and community events.

❓ Still Need Help?

Contact our support team anytime at admin@imperiumactive.com.au or DM us on Instagram @ImperiumActive — we’re here to help.